Frequently Asked Questions — add7 Complete Guide
Everything you need to know about add7 — from creating your account and depositing via bKash or Nagad, to betting on BPL matches, claiming bonuses, and staying safe while you play.
Welcome to the add7 FAQ page — your complete reference for playing, depositing, and winning on Bangladesh's trusted online casino and sports betting platform. Below you will find 24 detailed questions and answers covering account management, payment methods, game rules, bonus terms, and responsible gaming. If your question is not answered here, contact our support team at [email protected].
Account & Registration
How do I create an account on add7?
Creating an add7 account takes under two minutes. Visit the add7 Login page, tap the register option, and fill in your mobile number, a strong password, and your date of birth. You must be 21 years or older to register. Once submitted, you will receive an OTP on your phone to verify your number and activate the account instantly.
What documents do I need for KYC verification on add7?
add7 requires a valid government-issued photo ID for KYC — a National ID Card (NID), passport, or driving licence are all accepted. You may also be asked to submit a recent utility bill or bank statement confirming your current address. KYC verification is typically completed within 24 hours on business days, after which your withdrawal limit is fully unlocked.
I forgot my add7 password — how do I reset it?
On the add7 Login page, tap 'Forgot Password' and enter your registered mobile number. You will receive a one-time reset code via SMS. Enter that code, then set a new password of at least eight characters. If you no longer have access to your registered phone number, contact the add7 support team at [email protected] for manual identity verification.
Can I open more than one account on add7?
No — add7 strictly permits one account per person. Opening duplicate accounts violates our Terms and Conditions and will result in immediate suspension of all associated accounts, with any pending balances forfeited. If you have trouble accessing your existing account, contact support instead of opening a new one.
How do I close or deactivate my add7 account?
You can request account closure at any time by emailing [email protected] with your registered mobile number and a written request. add7 will process the closure within 72 hours, after which any remaining balance will be returned via your preferred payment method (bKash, Nagad, or bank transfer). Note that this action is permanent — once closed, the same mobile number cannot be used to open a new account for 30 days.
Deposits & Withdrawals
Which payment methods does add7 support for deposits in Bangladesh?
add7 supports a full range of local and card payment options for Bangladeshi players. You can deposit using bKash, Nagad, Rocket, and Upay for instant mobile money transfers. Bank transfers from Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank (IBBL), and Sonali Bank are also accepted. International card payments via Visa and Mastercard are supported for players who prefer them.
How long does a bKash deposit take to reach my add7 account?
bKash deposits on add7 are processed in real time — your account balance is typically updated within one to three minutes of completing the transfer. If your deposit has not appeared after ten minutes, take a screenshot of the bKash transaction confirmation and send it to [email protected]. Support agents are available around the clock to resolve pending transactions quickly.
What is the minimum deposit amount on add7?
The minimum deposit on add7 is ৳200 for mobile money methods like bKash and Nagad. For bank transfers, the minimum is ৳500 due to bank processing thresholds. There is no maximum cap on deposits, so high-volume players can fund their accounts freely. All amounts are in Bangladeshi Taka (BDT).
What is the minimum withdrawal amount on add7, and how long does it take?
The minimum withdrawal on add7 is ৳500 for all methods. bKash and Nagad withdrawals are typically processed within 15 to 60 minutes after approval. Bank transfers may take one to two business days depending on your bank. Ensure your KYC is fully verified before submitting a withdrawal request to avoid delays — unverified accounts are capped at a lower limit.
Are there any fees on deposits or withdrawals at add7?
add7 does not charge any platform fee on deposits. For withdrawals, add7 absorbs standard processing costs on bKash and Nagad transactions. However, your mobile money provider or bank may apply their own standard transaction fees on their end — this is outside add7's control. Always check your bKash or Nagad app for applicable charges before initiating large transfers.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on add7?
Yes — add7 offers comprehensive cricket betting markets for BPL (Bangladesh Premier League), IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers. Available bet types include match winner, top batsman, top bowler, total runs over/under, and live in-play betting. Odds are updated in real time so you can follow each over and react to the game as it unfolds.
What slot games are available on add7, and who provides them?
add7 hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular titles include high-volatility crash games, classic fruit machines, and feature-rich video slots with multipliers and free-spin bonus rounds. The slots lobby is sorted by popularity and new arrivals, making it easy to discover games on a mobile screen.
Does add7 have a live casino section, and which games are included?
Yes, add7's live casino section is powered by Evolution Gaming and Ezugi, offering real-dealer experiences streamed in HD. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Dragon Tiger, Andar Bahar, and game-show formats like Crazy Time and Mega Ball. Tables run 24/7 and are specifically designed for mobile play, so Bangladeshi players can enjoy them on any Android or iOS device.
Is there a mobile app for add7, or do I need to use the browser?
add7 is fully optimised as a mobile web platform — no app download is required. Simply open add7.lat in your phone's browser (Chrome on Android or Safari on iOS) and the site adapts automatically to your screen. The mobile web experience includes the complete game library, payment tools, and account management features. You can also save add7.lat to your home screen for one-tap access.
Are the games on add7 fair, and what does RNG mean?
All games on add7 use certified Random Number Generator (RNG) technology to ensure every outcome is unpredictable and unbiased. RNG is a software algorithm that generates results independently on each spin or hand, with no memory of previous results. add7's game providers — including Pragmatic Play and Evolution Gaming — are independently audited for fair play, so you can trust that the odds displayed on screen are accurate.
Bonuses & Promotions
What welcome bonus does add7 offer to new players?
add7 offers a welcome bonus to new players upon making their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of your registration — offers are updated regularly so check at sign-up for the current deal. The welcome bonus is credited to your account automatically once your qualifying deposit clears, and applies to both sports betting and casino games.
What is a wagering requirement and how does it work on add7?
A wagering requirement (also called rollover) is the number of times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before cashing out. add7 always states the wagering requirement clearly in the bonus terms — read these before claiming any promotion to avoid surprises.
Does add7 offer free spins, and on which games?
Yes, add7 periodically offers free spins as part of welcome packages, reload promotions, and special seasonal events — for example around Eid, Pohela Boishakh, or the T20 World Cup. Free spins are typically awarded on selected Pragmatic Play slot titles. Any winnings from free spins are subject to the wagering requirement stated in that specific promotion's terms, so check the offer details before playing.
Does add7 have a VIP or loyalty programme?
add7 rewards regular players through a tiered loyalty programme. As you accumulate wagers across sports betting and casino games, you progress through loyalty levels that unlock higher withdrawal limits, dedicated account managers, faster processing times, and exclusive reload bonuses. Details of the current VIP tier structure and how to qualify are available on the add7 Casino promotions page.
Safety & Responsible Gaming
Is add7 a safe and legitimate platform for players in Bangladesh?
add7 operates as a secure online betting platform using 256-bit SSL encryption to protect all data transmissions between your device and our servers. Your personal and financial information is never shared with third parties without your consent. add7 uses certified RNG technology for fair game outcomes and partners only with reputable, audited game providers. We are committed to providing a safe, transparent experience for all players in Bangladesh.
What is the minimum age to play on add7?
You must be 21 years of age or older to register and play on add7. This is a strict requirement and applies to all players in Bangladesh without exception. add7 conducts age verification during the KYC process — any account found to belong to a player under 21 will be immediately suspended and any funds returned. We take our responsibility to protect minors seriously.
How can I set deposit limits or take a break from gambling on add7?
add7 provides responsible gaming tools accessible from your account settings. You can set daily, weekly, or monthly deposit limits to control your spending. If you need a temporary break, you can activate a time-out period of 24 hours, 7 days, or 30 days — during which you cannot log in or place bets. For a longer pause, a self-exclusion option is available, which locks your account for a minimum of six months.
I think my gambling is becoming a problem — where can I get help?
If you feel gambling is negatively affecting your life, finances, or relationships, please reach out for support immediately. Contact add7's responsible gaming team at [email protected] to activate self-exclusion or discuss your situation confidentially. You can also speak to a trusted friend or family member. Recognising the problem early is the most important step — add7's support team is available around the clock and will treat your situation with full discretion.
Does add7 protect my personal data and payment information?
Yes — add7 uses industry-standard SSL encryption across all pages and transactions to protect your personal details and payment data. We follow a strict data privacy policy: your information is used solely to operate your account and process transactions. add7 never sells or rents personal data to marketers. Payment credentials such as your bKash PIN or bank account number are never stored on our servers — all sensitive payment authentication happens on the respective provider's secure platform.
Why Players Choose add7
Instant Payments
bKash and Nagad deposits credited in under 3 minutes. Withdrawals processed same day.
Bank-Grade Security
256-bit SSL encryption protects every transaction and login on add7, 24/7.
Mobile First
Built for Bangladeshi smartphones — no app needed, works on any Android or iOS browser.
Cricket Betting
Live markets on BPL, IPL, T20 World Cup and all Bangladesh Tigers matches with real-time odds.
500+ Games
Slots, live casino, crash games, and fish shooting from Pragmatic Play, Evolution, and more.
24/7 Support
Round-the-clock support team available in English to resolve deposits, withdrawals, and account issues.
Ready to Start Playing on add7?
Your questions are answered — now it's time to play. Explore add7 Casino, bet on the next cricket match, spin the reels, or log in to your account right now.
Still have questions? Email our support team at [email protected]