Responsible Gaming at add7
We believe entertainment should always feel fun, never stressful. add7 is committed to giving every player in Bangladesh the tools and knowledge to stay in control of their gaming experience.
Why Responsible Gaming Matters
Online gambling is a form of entertainment, and like any form of entertainment it works best when approached with balance and awareness. At add7, we want every player across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — to enjoy our games as a leisure activity, never as a way to chase losses or solve financial problems.
Problem gambling can affect people from all walks of life. Early awareness is the most effective defence. That is why add7 builds responsible gaming controls directly into your account, making it straightforward to set personal limits before they are ever needed — and easy to use them the moment you feel you want to slow down.
All add7 players are encouraged to treat gambling as paid entertainment — set a budget you are comfortable losing, keep sessions short, and never gamble when you are stressed, tired, or under the influence of alcohol. These habits make the experience enjoyable and sustainable long-term.
Recognising the Signs of Problem Gambling
Knowing the warning signs early can make a significant difference. If any of the following descriptions sound familiar — whether about yourself or someone you care about — please read our self-help guidance below and reach out to the add7 support team.
- Gambling with money originally set aside for rent, bills, or family expenses in Bangladesh.
- Borrowing money or selling belongings to fund gambling sessions.
- Spending more time gambling than originally planned, often losing track of hours.
- Feeling anxious, irritable, or restless when not gambling or when trying to cut down.
- Chasing losses — placing larger bets to try to recover what was lost in previous sessions.
- Hiding gambling activity from family, friends, or partners.
Experiencing even one or two of these signs is a signal worth taking seriously. add7 encourages you to act early — the tools to help you are available right inside your account at no cost and with no judgment.
Our Responsible Gaming Tools
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep spending within your personal budget.
Time-Out Mode
Pause your account for 24 hours, 7 days, or 30 days whenever you need a short break from gaming.
Self-Exclusion
Request a full account suspension for 6 months, 1 year, or permanently if you need a longer break.
Activity History
Review your full betting and deposit history at any time to keep track of how much time and money you spend.
Account Protection
SSL encryption and two-factor authentication keep your account and financial data safe at all times.
24/7 Support
Our support team is available around the clock to assist with responsible gaming requests, account queries, and general help.
Deposit Limits Explained
A deposit limit is a hard cap on how much real money you can add to your add7 account within a chosen time period. You choose the figure — whether that is ৳500, ৳5,000, or any amount that fits your budget. Once the limit is reached, the system automatically prevents any further deposits until the period resets.
Increasing a deposit limit takes effect after a mandatory 72-hour cooling-off period, giving you time to reconsider. Decreasing a limit, however, takes effect immediately, so you can act fast if you feel you are spending more than is comfortable. We accept fast local deposits via bKash, Nagad, Rocket, and Upay, all of which are covered by your account limits.
Time-Out and Cool-Down Periods
A time-out is a short voluntary break from your add7 account. During a time-out your account remains open but you cannot place bets, make deposits, or access game lobbies. This is ideal when life gets busy, during Eid or Pohela Boishakh celebrations, or simply when you want to step back and reset.
Time-outs are available in fixed durations of 24 hours, 3 days, 7 days, or 30 days. They cannot be reversed early once activated — this is by design to give the break real protective value. After the time-out period ends, you will receive a confirmation before your account access is fully restored.
Self-Exclusion at add7
Self-exclusion is the most powerful responsible gaming option add7 offers. When you self-exclude, your account is fully suspended for a minimum period you select: 6 months, 1 year, 2 years, or permanently. During this period you cannot log in, deposit, or wager in any game on the platform.
To request self-exclusion, contact our support team via the email address listed at the bottom of this page. Our team will process your request within 24 hours. Once confirmed, the exclusion is binding — you will not be able to reopen the account until the exclusion period expires, and for permanent exclusions the account will be closed forever.
We understand that requesting self-exclusion takes courage and self-awareness. add7 respects every player who takes this step and we will handle your request with complete confidentiality and professionalism. There is no penalty and no data loss — your transaction history remains securely stored as required by our records policy.
Tips for Safe and Enjoyable Play
Whether you enjoy cricket betting during BPL season, spinning the reels on slots, or exploring crash games, these practical tips help you stay in control every time you play on add7.
- Set a fixed budget before you start and stick to it — treat your gambling spend the way you would any entertainment expense.
- Never chase losses. If you have hit your budget for the day, log out and do something else — the games will still be here tomorrow.
- Take regular breaks. Set a timer on your phone and step away from the screen every 30 to 45 minutes.
- Only gamble with money you can afford to lose. Never use rent money, grocery money, or funds saved for your family.
- Keep gambling separate from your emotions. Avoid playing when you are upset, angry, or under financial stress.
- Talk to someone you trust if gambling stops feeling fun. There is no shame in asking for help early.
Need Help? Contact add7 Support
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out. The add7 support team is available 24 hours a day, 7 days a week, and will respond to all responsible gaming enquiries with full discretion. You can also speak to a trusted friend, family member, or a professional counsellor in your area.
Reach Our Responsible Gaming Team
Send us an email at any time. We aim to respond within 24 hours Bangladesh Standard Time (BST, UTC+6). Your message will be handled with complete confidentiality.
[email protected]Common Questions About Responsible Gaming
Play Responsibly — Explore add7
Responsible gaming is the foundation of everything we do. When you feel confident and in control, gaming is at its best. Log in to your account, explore our games, or read our FAQ to learn more about how add7 keeps you safe.
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